How to cancel or change your subscription
You can cancel a subscription yourself at any time. Cancelling stops the next charge; it does not cut your access short, and it can be undone until the current period ends.
Updated September 15, 20263 min read
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Cancel your subscription
Everything to do with payment is handled in the Stripe billing portal, opened from your account.
- Sign in and open your account page.
- Go to Plans and open the billing portal.
- Choose the option to cancel and confirm.
Your plan stays active until the end of the period you already paid for; the billing portal shows the date it ends.
Changed your mind?
Until the period ends, a cancelled subscription can be resumed from your account page or the billing portal, and nothing is charged until the next renewal date.
Switching plans instead of cancelling
To move between monthly and yearly, choose the plan you want on the pricing page. Your existing subscription is changed and the difference is prorated, so you are not charged for two plans at once.
Updating your card or invoice details
The billing portal also lists every invoice, lets you replace the card on file, and stores your company name, tax number and billing address so they appear on future invoices.
Frequently asked questions
Still stuck?
Write to support@docugrip.com with what you tried and what you saw. A person reads every message.