Help center
Answers about signing in, plans and billing, files and tools, and what happens to your documents.
Account and sign-in2
- The sign-in link did not arriveDid not get the DocuGrip sign-in email? Check spam, the sender address, typos and verification, or sign in with Google, Apple, Microsoft or GitHub instead.3 min read
- How to delete your accountClose your DocuGrip account and delete the data it holds, straight from your account page. What has to happen first, and what is removed.2 min read
Plans and billing5
- How the daily trial allowance worksEvery DocuGrip tool is on a daily trial: 3 runs a day before you sign in, 12 once you do. What counts as a run, when it resets, and how to go past it.3 min read
- Plans and passes: which one to chooseDay pass, week pass, Pro and Team compared: prices, what renews, what each removes, and how upgrading from one plan to another is charged.4 min read
- How to cancel or change your subscriptionCancel a monthly or yearly DocuGrip plan in a few clicks, keep access until the period ends, resume before it does, or update the card on file.3 min read
- Refunds: when you get your money backWhen DocuGrip refunds without argument, when it does not, EU and UK withdrawal rights, and why an email settles a wrong charge faster than a chargeback.3 min read
- What is LINK.COM* DOCUGRIP on my bank statement?LINK.COM* DOCUGRIP is how a DocuGrip purchase appears on bank and card statements: why it looks that way, where the receipt is, and what to do if it is wrong.2 min read
Files and tools2
- Working with password-protected PDFsWhy a tool will not open a locked PDF, how to unlock a file you have the password for, and why passwords you do not have are never broken.2 min read
- Large files and long documentsThere is no file size cap on any plan. What affects speed for very large PDFs and scans, what to do if a job is slow, and tips for phones and tablets.3 min read
Signature requests4
- How signature requests workWhat happens when you send a PDF for signature: who receives which email, in what order, how many requests your plan includes and how long files are kept.5 min read
- A signer did not receive the signing emailWhat to check when someone you asked to sign cannot find their invitation: whose turn it is, spam folders, the email address, and how to send a fresh link.3 min read
- Cancel or delete a signature requestThe difference between cancelling and deleting a signature request, what happens to the signing links and the document, and how to keep a copy first.3 min read
- Are electronic signatures legally binding?General information on electronic signatures in the US and the EU, the documents that usually need more, and what a DocuGrip signature provides.4 min read
Privacy and security2
- How to download a copy of your dataExport everything DocuGrip holds about your account as a file, instantly: account details, plan and usage records, team membership and email preferences.2 min read
- What happens to your filesDocuments processed by DocuGrip tools are never transmitted. How that works, how to check it yourself, and the few features that do send something.3 min read