A website will not accept your PDF
Government, court, school and job portals are strict about what they accept, and their error messages are often vague. Almost every rejection comes down to one of six reasons, and each has a quick fix.
Updated September 28, 20264 min read
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The file is too large
Most portals set a size limit per file, and some a limit for the whole submission. Compress the PDF to a target just under the limit, or split it by size if the portal allows several files.
The portal wants PDF/A
Court e-filing and archive systems often require PDF/A, the long-term archival version of PDF. Convert the file to PDF/A, then validate it: the validator lists exactly what still blocks it — usually fonts that are not embedded or transparency.
The file has a password
Portals cannot read a password-protected PDF, and many reject files with editing restrictions too. If you know the password, remove it before uploading, and keep the protected copy for yourself.
The scan has no text
Some systems check that a PDF is searchable. A scan is a picture of a page; running OCR adds a text layer so the file can be searched and read by the portal.
The file name or page count
Two causes that are easy to miss.
- File names with accents, emoji, slashes or very long names are rejected by older portals. Rename the file to plain letters, numbers and hyphens.
- Some portals limit pages per file. Split the document and upload the parts in order.
Check the portal’s own rules
The upload limits page collects the published rules of common portals — immigration, courts, marketplaces and exam systems — and presets the right target size for each.
Upload limits of common portals
The published size and format rules for immigration, court, school and marketplace portals, with the right compression preset for each.
See upload limitsDo it now
- Compress PDFMake a heavy file small enough to email, without wrecking it.Open the tool →
- Split by sizeBreak one PDF into parts that each stay under a size you pick.Open the tool →
- Convert a PDF to PDF/AThe archival format — and an honest list of what still blocks it.Open the tool →
- Validate PDF/AFind out why an archive submission was rejected.Open the tool →
- Unlock PDFRemove a password from a file you already have the password for.Open the tool →
- OCR PDFMake a scanned PDF searchable.Open the tool →
Frequently asked questions
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